We're happy to answer your questions.
ContactFrom 1 August, Webba is taking over Hensel Hosting from Haarlem. A lot is changing in the hosting landscape, but with this step we’re choosing continuity and personal contact. What does this mean for you as a Hensel Hosting customer? Read all about it here.
Frequently asked questions
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Do I need to do anything myself?
Hardly anything, other than for payment. If you pay by direct debit, you’ll need to provide Webba with a new mandate once (you’ll receive a separate message about this). If you transfer your invoices manually, you’ll simply use the payment details shown on the new invoice going forward.
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Will my website and email keep working as normal?
Yes. Nothing changes about your service. Your website, email and other hosting services remain active as usual.
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Will my contract or rates change?
No. The existing agreements and rates remain unchanged. Should anything change in the future, we will inform you in good time.
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Why this step?
By joining forces, we can keep investing in quality, security and service, while retaining personal contact. This way, you benefit from the advantages of a larger organisation, without becoming just a number.
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How do I get in touch going forward?
From now on, you can turn to Webba’s customer service. By email at support@webba.nl and by phone on 0591 71 46 99.
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Will invoicing change?
Barely. The way invoicing works stays the same; only the company and payment details on the invoice will become Webba’s. If you pay by direct debit, a new mandate will be needed once.
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Where can I go with questions about this transition?
Feel free to get in touch with us. We’re happy to answer your questions and make sure the transition goes as smoothly as possible. Have a support question? You can create a ticket by emailing support@webba.nl or use the form on our support page.
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Will my website and email continue to work as usual?
Yes. There will be no changes to your services. Your website, email, and other hosting services will remain active. You can continue to manage them via my.henselhosting.nl, just as you always have. In time, we will integrate these functions into your MijnWebba environment. We will let you know as soon as that happens.
Would you like to get acquainted, or do you have another question?
We look forward to hearing from you! Our customer service team is available from 08:30 to 17:00, and in case of an emergency, they can also be reached by phone outside of regular business hours.
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